Forms & Policies

SJMG Forms & Trip Policies

Reservations

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All of our programs require advance registration, though in some circumstances we can accommodate “walk-in” guests – typically only during the high season times of December – March and June – September.  Advance registration can mean as much as 1 year prior to the trip and as little as 1 day prior to the trip.

Ouray Ice Festival Clinics: Full payment is required at the time of reservation for all clinics and seminars.

Domestic Trips and Courses: A 50% deposit is required for all domestic trips & course reservations. The balance will be due 30 days prior to the start date of the course or trip.  For program sign-ups within 30 days of the program start date, the full balance will be due upon booking.  Participants may register by utilizing our Online Reservations System, or by submitting our Program Registration Form via email or fax.  All participants will be required to sign an Acknowledgement of Risks / Liability Waiver prior to the the program start date.

Expeditions: A 25% deposit is required for all of our Expeditions (including Alaska).  The balance will be due 60 days prior to the trip departure.  For Expedition sign ups within 60 days of the program start date, the full balance will be due upon booking.  Participants may register by utilizing our Online Reservations System, or by submitting our Program Registration Form via email or fax.  All participants will be required to sign an Acknowledgement of Risks / Liability Waiver prior to the the program start date.  A 3% convenience fee may be added for credit card payments (5% if the card originates outside the US).

Group Reservations: For organized groups of 6 or more people, a 50% deposit is required for all reservations. The balance will be due 30 days prior to the start of the trip.  For program sign-ups within 30 days of the program start date, the full balance will be due upon booking.  All participants will be required to sign an Acknowledgement of Risks / Liability Waiver prior to the the program start date.

Registrations through The Clymb: When registering for trips or courses offered through our partners at The Clymb, you must register and pay in full on their website at the time of your registration.

Federal Land-Use Tax: In accordance to our commercial-use permits, all trips will be assessed a 5% tax to be paid to the respective public land agency. This 5% tax will be calculated as a percentage of trip cost, to be due at time of final trip payment.

Cancellations

Ouray Ice Festival Clinics:  Refunds are not available for Ouray Ice Festival clinics, unless we are able to fill your space in a clinic 1 week prior to the start of the ice fest.  In that case a refund is available less a 15% handling fee.

Domestic Programs: Cancellation must be made in writing no less than 60 days before first day of trip or course, otherwise your deposit will be forfeited. You can apply your trip deposit or fee toward a future trip or course that takes place within one year for a 15% re-booking fee. No refunds for weather related delays or weather related changes in trip itineraries. No credits or refunds for no shows or those leaving early.  Cancellations made less than 30 days before your trip will forfeit the deposit, but the final trip payment (50% of total) will be valid for 1 calendar year starting from the first day of the cancelled trip or course with a 15% re-booking fee.  For cancellations made 60 days before first day of trip or course there is a 10% non-refundable handling fee for credit card deposits and payments.

Expeditions: Cancellation must be made 90 days before the start date of the trip, otherwise your deposit will be forfeited. No refunds for weather related delays or weather related changes in trip itineraries.  For cancellations made 90 days before first day of trip or course there is a 10% non-refundable handling fee for credit card deposits and payments.

Groups: Cancellation must be made 60 days before first day of trip or course, otherwise your deposit will be forfeited. You can apply your trip deposit or fee toward a future trip or course that takes place within one year for a 20% fee. No credits or refunds for no shows or those leaving early. For cancellations made 60 days before first day of trip or course there is a 10% non-refundable handling fee for credit card deposits and payments.

The Clymb: All reservations made through The Clymb are non-refundable after their 72 hour cancellation period. If you need to cancel after the 72 hour period please notify us in writing that you need to cancel. In such cases, a credit may be given towards a future course or trip with San Juan Mountain Guides but refunds are not available.

Cancellation by San Juan Mountain Guides

In rare circumstances, we may need to cancel a program.  San Juan Mountain Guides reserves the right to cancel any program for any reason, at any time.  In such case, all participants who have signed up and paid deposits or full trip payments will be refunded their entire payment amounts.

Inherent Risks and Hazards – All Programs

San Juan Mountain Guides makes every effort to insure that your trip is a successful and rewarding experience. Our staff will give instructions before each trip and it is important that you listen and follow their instructions. You will assume the responsibility for many decisions affecting risk during the trip. These activities can be physically demanding with inherent elements of risk and danger beyond our control that may cause injury or death. We do not assume liability for personal injury or death. You must sign a Liability Release form and go at your own risk. We offer trips requiring various degrees of fitness. We are not qualified to evaluate your fitness so you must evaluate your fitness as appropriate for any given trip. If you are overweight or in poor physical condition, you should consult with your physician before the trip.

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